FAQ
Q: Does the price include setup and delivery?
A: Yes, although additional fees may apply for areas farther out. Remember prices do not include sales/use tax.
Q: Do you deliver to other cities?
A: Yes. But please be aware that rising gas prices and the possible need for an additional truck and labor, that travel fees can be quite high. Please call our office for an accurate quote.
Q: Does the standard Rental time include setup and deliver?
A: No. We arrive early to setup so you get the entire rental time to play.
Q: When do you setup?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to setup as early as 4 hours in advance. If this is the case, we will call 1-2 days prior to your event to confirm someone will be at the event location.
Q: We've rented some really dirty bounce houses from other companies in the past, Are they always that dirty?
A: No. The inflatable should be clean when you get it. High Jumpers cleans and disinfects after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can "pop" your circuit breaker so we bring our own heavy duty cords.
Q: What about Parks? Do parks have electricity?
A: We love setting up at parks, but most parks do NOT have electricity. If you want to setup at a park, you must rent a generator. We rent generators at a reasonable cost. Also, many parks are first come, first serve so get your spot early in the day. You must provide approval from the park for the inflatable.
Q: What payments do you take?
A: Cash, Credit Cards, ApplePay, GooglePay. If paying by cash for any remaining balance, please have exact change as our drivers do not carry cash.
Q: What if we need to cancel?
A: Please check our policies page for details.
Q: Do you require a deposit?
A: Yes. All orders require a Credit Card deposit. There is a $50 non-refundable deposit on all orders. If you cancel your order at least 8 days prior to your rental date, you will be fully refunded (less the non-refundable deposit). If you cancel 2-7 days prior to your rental, you will be given a raincheck that is good for 1 year.
Q: How big are the jumps?
A: Most of our jumpers have dimensions of the unit and required setup space listed in the details for each unit. Check out each page!
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed on each units webpage. Also, make sure you have at least a 4 feet access/clearance to the area where it will be set up, so we can easily move the unit to the setup location. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you setup on?
A: We can setup on Grass (our favorite and best for the kids), asphalt and concrete. Sorry we can't setup on any type of rock as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered. Or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damage in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens, please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
